How to Manage, Apply, and Troubleshoot Your ManageEngine ServiceDesk Plus License XML File
Whether you are moving from a trial to a paid version or renewing your annual subscription, applying the XML is straightforward: Standard GUI Method : Log in as an administrator, go to the menu in the top right, select , and use the License Registration portal to browse and upload your new Emergency "Backend" Method
A: It contains no passwords or user data, only counts and dates. However, do not post it publicly, as it reveals your technician seat count and product version.
Click on your user avatar or profile icon in the top right corner of the dashboard.
If you are planning an architectural migration, a server hardware refresh, or an audit, you may need to find your existing license details or back up your XML file. Through the Web UI
Click on the link, typically located in the top-right corner of the dashboard next to your user profile. Alternatively, navigate to Admin > General Settings > License Details . Review your current license status on the summary page. Click the Browse or Choose File button. Select the new .xml license file from your local machine. Click Upgrade or Save to apply the file. Post-Application Verification
The ManageEngine license file is a structured XML document containing encrypted data about your purchase. It defines: Standard, Professional, or Enterprise.
<?xml version="1.0" encoding="UTF-8"?> <SdpLicense> <CustomerId>12345678</CustomerId> <SerialNo>SDP-ABCD-1234-EFGH</SerialNo> <LicenseType>Enterprise</LicenseType> <StartDate>2024-01-01</StartDate> <EndDate>2025-01-01</EndDate> <TechnicianLimit>25</TechnicianLimit> <NodeLimit>500</NodeLimit> <HostName>sdp-server.yourdomain.com</HostName> <Signature>MIIEpAIBAAKCAQEA...</Signature> </SdpLicense>
Even experienced admins face issues with the ManageEngine ServiceDesk Plus license XML. Here are the top five errors and their fixes.