Enter an incorrect password three times until a message appears saying followed by a 5-digit or 8-digit code (e.g., i 54321098 or A-XXXXXXXX ). Note this code down exactly as it appears.
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If this is your device and you’ve forgotten the password, safe legitimate options:
Reboot the laptop, press F10 to access the prompt, and type the generated response code exactly. If successful, you will bypass the lock and gain full rights to clear or modify the administrative password in the Security tab. Method 2: Official HP Support and the SMC.bin File
Erase the BIOS chip via software, then write the newly patched, unlocked .bin file back to the chip.
For modern ProBook models, HP often requires proof of ownership to assist with BIOS resets. In the past, they provided files that could be placed on a USB drive to clear passwords, though this service has been restricted for many newer business-class devices. You can start a support ticket through the HP Customer Support portal . 4. Hardware Flash (Advanced Only)
: Open your programming software, detect the chip type, and perform a "Read." Save this original backup file safely as a fallback.
: Shut down the laptop completely. Unplug the AC power adapter and all external peripherals.
If you cannot remember your password, you generally have these options:
Locate the 8-pin SPI Flash EEPROM chip (usually branded by Winbond or Macronix).
HP ProBook x360 11 G1 EE BIOS Password Reset Guide Resetting a forgotten BIOS administrator password on the HP ProBook x360 11 G1 Education Edition (EE) is a common challenge for IT administrators, students, and secondhand buyers. Because these laptops are purpose-built for schools, HP implements robust security measures to prevent unauthorized access.
HP will generally require a receipt or proof that the device belongs to you or your institution to prevent unauthorized unlocks.