If you already have a prepaid account or prefer to speak with a representative, call . Tell the representative that you want to remove a block on your telephone number. They will submit a request to have the block lifted.
Inmates in prisons often have limited access to making phone calls. However, some prisons block calls to prevent inmates from contacting certain numbers or to prevent harassment. If you're having trouble receiving calls from an inmate, here are some steps to help you unblock a prison call: how to unblock a prison call
What (like Securus or GTL) handles the calls? If you already have a prepaid account or
The deeper lesson, however, is that unblocking a prison call is never just about dialing correctly. It’s about recognizing that the system is built on a logic of distrust. Every blocked call is a tiny act of power—a reminder that the state controls not just bodies but voices. To persist is to reclaim a sliver of humanity. I’ve spoken to grandmothers who spent six months fighting a block only to hear their grandson’s voice for the first time in a year. They don’t remember the hold music or the automated menus. They remember the click of connection, and the small miracle of a conversation that should never have been silenced. Inmates in prisons often have limited access to
After ViaPath submits your unblock request, the block is typically removed within . Note that this time frame applies only to weekdays—if you make a request on a Friday afternoon or over the weekend, the process may seem to take longer while remaining on schedule.
If you answer the phone, immediately put the call on hold, or try to transfer it, the system’s security software will interpret this as a three-way call and block the number automatically.