Search for the "Hikvision Tools" or "SADP" page directly on the official global Hikvision website ( ://hikvision.com ) or your local regional portal (e.g., Hikvision UK, Hikvision USA). 2. Batch Configuration Tool
Keep the SADP tool open (do not close it or refresh it between exporting and importing). Under the "Forgot Password" menu, select . Browse and select the XML file received from support. Input your New Password and confirm it. Click Confirm .
Select your device by checking the box next to it and click the "Forgot Password" link in the bottom-right corner. Choose the option to "Export" the device’s secret key (XML file) and save it to your computer.
The most common professional method involves exporting an XML key file and sending it to technical support. SADP - HiTools - Hikvision Global hikvision password reset helper 1101 link download
If the Password Reset Helper doesn't work because your device has newer firmware, you must use one of Hikvision's official password recovery methods.
Connect your computer to the as your Hikvision device. Open the SADP Tool . Select the checkbox next to the inactive or locked device.
Download the latest version of the SADP tool from the official Hikvision website. After installation, run the application as an administrator. Search for the "Hikvision Tools" or "SADP" page
Open your computer's network settings and manually change your IPv4 address to match the device's subnet prefix (e.g., change your PC to 192.168.1.100 ). Step 3: Export the XML Reset File Open the . Check the box next to the locked Hikvision device. Click on Forgot Password in the bottom right corner.
To use the Hikvision Password Reset Helper 1.1.0:
Always assign a monitored, secure business or personal email address to the admin account. Under the "Forgot Password" menu, select
Temporary network blocks from aggressive firewall software frequently trigger the "Establish secure channel failed" message. Disable them for 5 minutes while applying the fix.
Periodically update your camera and recorder firmware to patch old security vulnerabilities that expose your network to unauthorized access.
Open SADP. The software will automatically scan your network and list your Hikvision cameras or recorders. Check the box next to your locked device.