This method works without deleting footage. If it fails, proceed to hardware reset.
If you still remember your password or have successfully reset it via another method, you can perform a factory reset directly through the DVR’s on‑screen menu: hi sharp dvr reset password upd
The support team will verify your ownership and return a temporary security code. Type this code into your DVR's GUI to unlock the device and immediately create a new, secure master password. FAQ - Support | HI SHARP INTELLIGENCE This method works without deleting footage
: Immediately change the default password to a strong, unique one in the System Login settings. [6, 7] Set Security Questions : Configure security questions in the "Retrieve Password" Type this code into your DVR's GUI to
If the device has never been configured or was recently factory reset, try the factory default credentials: : admin Password : 123456 Method 3: Physical Reset (Hardware)
Power the unit back on while holding the short for 30 seconds. The DVR will beep or reboot to the setup wizard. 📱 Method 3: Mobile App Recovery
Send the screenshot along with your and serial number to your regional distributor or directly to sales@hisharp.com.tw.