Dutch Bros Employee Handbook Top _verified_ -

The dress code isn’t just about looking good; it is about embodying the core values of Dutch Bros: Speed, Service, and Quality.

The handbook emphasizes a culture of . Employees, known as "Broistas," are expected to maintain these standards to ensure a consistent customer experience.

The handbook allows for significant personal expression but maintains specific brand and safety requirements: dutch bros employee handbook top

Precise target temperatures for steamed milk to avoid scalding and ensure sweetness.

Dutch Bros is famous for providing its employees with free branded shirts, often referred to as "swag," on a monthly basis. This keeps your look fresh and aligned with current company campaigns. The dress code isn’t just about looking good;

The handbook dictates that the average customer wait time should not exceed 3 to 4 minutes. Employees are taught specific workflows (often termed "choreography") to minimize movement and maximize speed. Unlike Starbucks, where customers often linger, the Dutch Bros handbook optimizes entirely for drive-thru throughput.

Due to the fast-paced nature of the drive-thru and the risk of hot liquid spills, slip-resistant, closed-toe shoes are strictly mandated. The handbook allows for significant personal expression but

Here are the core pillars typically covered in the Dutch Bros employee handbook.

Employees must wear unaltered DutchWear as their top layer of clothing. While personal expression like dyed hair and piercings is often encouraged, athletic pants and crop tops are generally prohibited.

While high-energy chatting and music pumping are encouraged, the handbook draws a strict line against over-familiarity. Employees are coached on how to read customer body language to ensure their friendliness remains welcoming and never intrusive. 5. Substance Policies and Safety

You can wear personal clothing (like jeans), but you must avoid athletic wear.